Frequently Asked Questions
Everything you need to know about your Dr Sam's skincare journey.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually arriving between 7-14 business days.
Are Dr Sam's products suitable for sensitive skin?
Yes, our formulations are specifically designed to be non-comedogenic and fragrance-free, making them ideal for sensitive and acne-prone skin types.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return.
Do you test your products on animals?
No, Dr Sam's is a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
Can I use your products while pregnant or breastfeeding?
While most of our range is safe, we recommend consulting with your doctor before using products containing active ingredients like Retinoids or Salicylic Acid during pregnancy.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery.